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CRM & Help Desk

  • Main Features and Reports

    CRM System

    • Leads Management, Customer Management & Vendor Management
    • Products Maintenance & Stock Enquiry
    • Creating Tasks and Tracking Tasks Daily, Weekly and Monthly
    • Email Account Management of Leads, Customers & Vendors
    • Creating Memos and Tracking Memo Status
    • Creating Excel Spreadsheets and Tracking Tasks
    • Database Management of Leads, Customers & Vendors
    • Tracking Last Follow up and Next Follow up of Leads, Customers & Vendors
    • Converting the Leads to Customers
    • Tracking Lead Contacts, Comments & Satisfaction
    • Lead Information, Lead Comments, Lead Contacts & Lead Types Reports
    • All Lead Emails & Weekly Lead Emails Reports

  • Help Desk System

    • Products News Board & Product Releases Information
    • Report a Product Bug & Tracking Open Error Report
    • Request for Product Support & Tracking Open Support Request
    • User Support Forum for Products
    • Search Known Errors and FAQ
    • Tracking, Allocating & Resolving Support Requests
    • Tracking, Allocating & Resolving Problem Reports
    • Posting Product News and Release Information
    • Creating Headings for User Forums
    • Reports for Support Requests & Problem Reports